To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

RETURN POLICY

If you are not completely satisfied with your purchase, we will gladly accept a return or exchange for eligible merchandise that is in new condition, with original tags, within 30 days from the day your order ships. 

Items must be returned in original condition and include the original garment tags, poly bag and sales order receipt. Please note that a refund is not guaranteed if the merchandise is found to be damaged, missing, or shows signs of wear.

Original shipping charges are non-refundable.

Expired and one-time-use promotions are not applicable toward new orders and will not be re-honored toward newly placed orders.

Items purchased on Final Sale are not eligible for return.

No returns or exchanges on international orders.

Late returns are not accepted. No exceptions.

Are there any charges for return?

  • A 15% restocking fee will be deducted from your refund
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 business days.

 

If your order was a gift and need an exchange or return, please reach out to us directly at info@movetes.com and we will assist you.

 We are available to answer any of your questions Monday-Friday 12pm-6pm EST at 480-448-2839 or by e-mail at info@movetes.com